
Leading UX/Design organizations that earn their seat at the table.
24 years of experience in UX/Design, building teams that deliver measurable business impact and award-winning experiences at scale.
View My Work →Selected Work

Travelers · Senior Director, UX
From Worst to First: Travelers Mobile Experience
Taking a 2.3 star app to #1 in its category — 1.9M monthly active users and $18M/year in cost reduction.
$18M/yr savings · 2.3→4.9 stars · -37→+20 NPS

Travelers · Senior Director, UX
Selling Vision to a Fortune 100 Board
A $1.29B technology plan rejected by the Board. Reframed around customer problems and real outcomes, it secured unanimous approval — and guided execution for years.
$1.29B approved · Multi-year North Star · Company-wide adoption

Travelers · Senior Director, UX
Building an Enterprise Design System
How uniting six business units and securing dual C-suite sponsorship turned $1M+ in design waste into $23.3M in proven ROI.
$23.3M saved · 10x ROI · Now on version 7

Travelers · Senior Director, UX
From Silos to Journeys
Functional silos meant duplicated processes, lost sales, and preventable churn. A new journey-centric operating model — piloted, proven, and scaled — changed how the company builds products.
14 journeys launched · 100+ teams stood up · Methodology still in use 3+ years later

eMoney Advisor (Fidelity) · VP of UX Design
Scaling Design Impact in FinTech
A fintech leader's design team was hemorrhaging talent, excluded from strategy, and costing the business $5.3M in poor design outcomes. A ground-up transformation turned it into a strategic function.
Saved $5.3M · Increased Velocity 17% · Increased Strategic Engagement 12x